Geri Lynn Nissan announces it ranked 15th among about 18,000 dealerships nationwide, reflecting strong customer ...

Sales-to-service. Service-to-fulfillment. Policy-to-frontline. Three operational gaps where CX quietly erodes — and what ...

In an exclusive CMSWire interview, Kustomer CEO Brad Birnbaum argues AI in CX has been measured by the wrong standard — and ...

ACSI has published this year’s Telecommunications, Cell Phone, and Smartwatch Study, and Apple’s results are a bit of a mixed ...

Macworld reports Apple’s customer satisfaction score dropped to 80%, falling behind Samsung’s 81% in the American Customer ...

Samsung has edged past Apple for the top spot in customer satisfaction for cell phones, according to the American Customer ...

A new report from American Customer Satisfaction Index shows that smartphone satisfaction in the U.S. improved slightly in 2026, with Samsung leading overall phone satisfaction at 81 points, just ...

Samsung takes the top industry spot for cell phones in the “American Customer Satisfaction Index (ACSI) Telecommunications, ...

As businesses adopt more tools and platforms, communication also helps ensure that new systems are used clearly and ...

Oil change chains can make routine maintenance easier, but J.D. Power's 2026 customer satisfaction rankings show some leave a ...

Overall satisfaction improves across all study dimensions Massive gaps between highest- and lowest-ranked utilities underscore wide variation in customer experience Opportunities emerge for utilities ...

clarification: Since original publication, Masa Global reached out to WBAY to say there was an internal miscommunication over the mailers. Masa didn't host the event after the restaurant declined, but ...