The CTA will use its share of a $1.5 billion mass transit bailout from Springfield to provide 24-hour service on the Orange Line to Midway Airport and deliver more frequent and cleaner bus and rail ...

New joint initiative combines trauma-informed training and Agentic AI to help frontline teams navigate high-risk scam ...

Radenta Academy now offers 7 TESDA accredited courses like Cyber Threat Monitoring I, Contact Center Services NC II, and Data Analytics Level III. All ...

AWS’s Ben Schriener explains how artificial intelligence is changing how small businesses approach their contact centers and ...

Even though Salesforce is investing heavily in agentic AI, executives recognize the limitations of the technology. The large language models that power the technology can’t achieve 100% accuracy, ...

Editor’s note: This is a guest article from Eric Keller, senior director analyst in Gartner’s customer service practice. AI is seemingly everywhere in customer service. While AI leaders suggest the ...

Oracle (ORCL) released an array of new agentic applications for enterprises covering finance, supply chain management, human resources, and customer relations on Thursday. The new software suite is ...

Amazon announced Tuesday that customers in select locations can now receive even faster deliveries in as little as one or three hours for an additional fee. The e-commerce giant noted that Prime ...

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to ...

Amazon AMZN-3.18%decrease; red down pointing triangle said it is rolling out one-hour and three-hour delivery services across the U.S., as it moves to fend off a growing threat from Walmart and faces ...

For Your Information, Inc. has been awarded a $37 million contract by the U.S. Secret Service to provide human resources staffing support services. The SBA-certified Woman-Owned small business secured ...

Spring, Texas-based veterinary teleradiology leader receives three major industry recognitions in 2026, including the Silver Stevie® Award for Customer Service Department of the Year and the People's ...