Microsoft’s AI doesn’t (yet) deploy itself, so the company is assigning its “forward-deployed engineers” to help EY staff ...

Zendesk replaces deflection bots with specialized AI agents at Relate 2026 — billed only on outcomes the company verifiably resolves.

AWS’s Ben Schriener explains how artificial intelligence is changing how small businesses approach their contact centers and ...

WILMINGTON, Del.--(BUSINESS WIRE)--Barclays US Consumer Bank is leveraging generative artificial intelligence (GenAI) to create comprehensive summaries of interactions with customers across its ...

WhatsApp on Genesys Cloud will help enable organizations to bring together messaging, voice and AI in a single experience orchestration platform Genesys®, a global cloud leader in AI-Powered ...

Fashion giant Express has patched its website to fix a security flaw that allowed anyone to view other people’s order details and personal information, TechCrunch has exclusively learned. At least a ...

PORTLAND, Maine (WABI) - Governor Janet Mills will deliver her fifth and final keynote address at this year’s Governor’s International Breakfast in Portland. Since 1997, the World Affairs Council of ...

Here are five secrets that he shared with me when we spoke. As a customer service consultant and trainer, I’ve consistently found Meyer’s principles applicable across the board. The only difference is ...

Anthropic accidentally leaked part of the internal source code for its coding assistant Claude Code, according to a spokesperson. The leak could help give software developers, and Anthropic's ...

NiCE Cognigy has outlined its strategic direction and innovations. The firm is building an orchestration layer for AI and human agents. Human agency is still crucial to success in an age of agentic AI ...

Pennsylvania Gov. Josh Shapiro argued on Sunday that the Democratic Party’s issues go far deeper than mere surface-level rhetoric, suggesting the party has been long overdue for an internal reckoning.