Anyone with a Microsoft 365 account can use new AI agents in Copilot Chat to jump-start Word, Excel, and PowerPoint documents ...

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest ...

As organizations expand globally and adopt AI‑powered customer engagement, complying with call‑recording regulations while maintaining a seamless customer experience has become increasingly complex.

Like many AI companies automating work that humans currently do, Basata will eventually face a harder question about where ...

As organizations expand globally and adopt AI‑powered customer engagement, complying with call‑recording regulations while maintaining a seamless customer experience has become increasingly complex.

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

Microsoft is having a CX moment. Today, the company introduced a series of new AI agents that operate across the customer experience spectrum, including real-time voice agents in the Microsoft Copilot ...

The United States has more than 3,000 operational data centers, and that number is expected to grow substantially in the years ahead. More than 1,500 new data centers are in various stages of ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

John Steinbach was shocked to receive a $281 electricity bill in January 2026—a huge spike from the roughly $100 he’d paid the previous month. “It’s just so far beyond any bill that I’ve ever had,” he ...

A broad majority of Americans have heard about data centers – the often-sprawling computing facilities that are popping up nationwide. But the public has mixed opinions about data centers’ impact in ...

FCC Chairman Brendan Carr said the commission plans to vote this month on several proposals, including whether offshore call center workers for telecom companies should be required to be “proficient ...