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Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

The Block Island Ferry service resumed on Thursday after trips were canceled on Wednesday. Immigration crackdown may spark 'black swan event,' CEO warns It’s a bird! It’s a plane! It’s a chemtrail? A ...

Train service is back on track in Lake Forest after a southbound Metra train heading to Chicago collided with construction equipment at around noon on Sunday. 65-year-old furloughed by government ...

LUDINGTON — The S.S. Badger collided with its sister ship, the S.S. Spartan in Ludington Harbor on Wednesday. Check out the video sent to the 9&10 Newsroom by a viewer Friday. Company spokesman Tom ...

LOS ANGELES — A Metro train derailed Tuesday in the underground Seventh Street/Metro Center Station, causing major light rail service disruptions in downtown Los Angeles but resulting in no reports of ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...

BART train service has fully resumed after a fire occurred near West Oakland station Friday morning, according to transit officials. Around 6:40 a.m., BART officials said train service was suspended ...

(BCN) — A “major medical emergency” at the Hayward BART station stopped train service through the area for more than two hours on Thursday morning, according to the transit agency. BART officials ...

(FOX 5/KUSI) — People traveling between the San Diego and Los Angeles metro areas can take trains once again, now that repairs to a stretch of track have finished. Amtrak and Metrolink trains will ...

Blue Line service was briefly disrupted Monday afternoon after a sinkhole was reported on a bridge above the tracks in East Boston, transit officials said. The sinkhole appeared on the Byron Street ...