Experts said the IRS won't be fully operational for weeks and its employees face a backlog of questions and preparations for ...

If someone calls you claiming to be from Eversource, National Grid, or the like, beware. If they ask you to buy gift cards, ...

The LCBO is hiring 220 seasonal customer service representatives for the holiday season, offering a $20.36 hourly rate.

The Minneapolis-based retailer issued a new directive for in-store workers instructing them to smile and make eye contact ...

A customer service representative for Social Security in Birmingham, said employee patience is dwindling, and frustrations ...

Innovators like Saravana and Vishnu Rajan, co‑founders of Pumkin AI, a tool that streamlines work for customer service ...

Outdoor Sports Marketing (OSM), based in Greenville, SC, hired industry veterans Gaston Farmer and Wendy Stanley as territory ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially ...

Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

Indeed, anyone who has a cell phone-armed teen has probably warned about watching data use when they’re not on Wi-Fi — ...

One of the perks of using a credit card is the rewards, with many offering cash back based on what you spend. Redeeming the ...