Experts said the IRS won't be fully operational for weeks and its employees face a backlog of questions and preparations for ...

If someone calls you claiming to be from Eversource, National Grid, or the like, beware. If they ask you to buy gift cards, ...

The LCBO is hiring 220 seasonal customer service representatives for the holiday season, offering a $20.36 hourly rate.

The Minneapolis-based retailer issued a new directive for in-store workers instructing them to smile and make eye contact ...

A customer service representative for Social Security in Birmingham, said employee patience is dwindling, and frustrations ...

Innovators like Saravana and Vishnu Rajan, co‑founders of Pumkin AI, a tool that streamlines work for customer service ...

Outdoor Sports Marketing (OSM), based in Greenville, SC, hired industry veterans Gaston Farmer and Wendy Stanley as territory ...

Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

Meta is strengthening WhatsApp’s defenses with new AI-powered safety tools designed to tackle the growing threat of ...

Brittany Melugin, an IRS customer service agent in Kansas City, has been working even during the shutdown began Oct. 1.

Five Michigan lawmakers have written in support of a DTE Energy request that would pave the way for a massive data center ...

The Amazon Customer Service Center on Kinetic Drive will be closing by May 2026, a public relations representative for the ...