Experts said the IRS won't be fully operational for weeks and its employees face a backlog of questions and preparations for ...

If someone calls you claiming to be from Eversource, National Grid, or the like, beware. If they ask you to buy gift cards, ...

Innovators like Saravana and Vishnu Rajan, co‑founders of Pumkin AI, a tool that streamlines work for customer service ...

The Amazon Customer Service Center on Kinetic Drive will be closing by May 2026, a public relations representative for the ...

Revenue Guidance -- Management reiterated full-year fiscal 2025 revenue guidance of $26 million to $30 million and set Q4 ...

AI was a hot topic at the recent World Travel Market event in London. Three CEOs of leading travel sector players offer their ...

David Burnip visited the UK's worst motorway services, according to reviews, and was left horrified by the "apocalyptic" ...

Target has launched a new customer service policy called the “10-4” program, requiring employees to greet or acknowledge ...

Target rolled out a new customer service training for the holiday season as retail giant works to boost sales and improve ...

Target’s new 10-4 policy requires staff to greet nearby shoppers. Arizona stores may be affected, but details remain unclear.

The final way policies like 10-4 can backfire is by making employees feel murderous. There are reams of research to show that autonomy is correlated with job satisfaction. Giving people precise ...