The Lumen NaaS platform is built on top of one of the world’s most expansive and deeply interconnected networks. With ...

Welcome to the Money blog, Sky News' consumer and personal finance hub. Today, we speak to Gala Bingo players who've been ...

Ironically, over-digitisation has driven shoppers to seek human help and care in physical spaces – with an overwhelming 93% ...

On July 29, 2025, The Kroger Co. (NYSE:KR) announced leadership changes, aiming to strengthen its operations and enhance ...

A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is ...

Providing high value to customers when they need it connects the customer to the FI and helps build long-term relationships.

AI may be approaching a mania stage similar to the late-90s internet bubble, presenting both high-risk and high-reward opportunities. Read what investors need to know.

Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per ...

Increased adoption of NICE’s CXone platform saw large enterprises integrating AI tools to enhance customer experience.

NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to Accelerate AI-First Customer Experience Jul. 28, 2025 6:00 AM ET NICE Ltd. (NICE) ...

NiCE (NASDAQ: NICE), a global leader in AI-powered customer experience, today announced that it has entered into a definitive agreement to acquire Cognigy, a ...