Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

While the benefits of transforming customer experience with data and AI are clear, the path isn't without its challenges. True CX transformation requires careful planning and a strategic approach.

The Lumen NaaS platform is built on top of one of the world’s most expansive and deeply interconnected networks. With ...

On July 29, 2025, The Kroger Co. (NYSE:KR) announced leadership changes, aiming to strengthen its operations and enhance ...

SCALA.AI co-founder and CEO Ardie Sameti (left) and co-founder/executive chairman Raj Singh. Concur co-founders Raj Singh and ...

Contentsquare and Dynamic Yield partnerships drive significant conversion increases and revenue growth for Currys Nordic ...

Ironically, over-digitisation has driven shoppers to seek human help and care in physical spaces – with an overwhelming 93% ...

Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per ...

NiCE (NASDAQ: NICE), a global leader in AI-powered customer experience, today announced that it has entered into a definitive agreement to acquire Cognigy, a ...

NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to Accelerate AI-First Customer Experience Jul. 28, 2025 6:00 AM ET NICE Ltd. (NICE) ...

Lemonade stock surged by 30% on Aug. 5, after the company revealed a stellar set of operating results for the second quarter of 2025. The stock remains 70% below its 2021 record high, but a full ...