Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has worked in the service industry has a keen eye for troublesome customers, and ...

Bad Bunny hosted Saturday Night Live and paid homage to the Televisa sitcom classic El Chavo del Ocho. The last sketch of the night was a parody of the Chespirito-created comedy series featuring Bad ...

That’s-a one spicy pizzeria! A Long Island pizza shop has gone viral for saucy social media video skits that mercilessly mock bad customer behaviors — with one clip showing a dining dunce punished ...

A view of the Federal Trade Commission building in Washington, D.C. (Photo by Carol M. Highsmith/Buyenlarge/Getty Images) A Federal Trade Commission database meant to guide law enforcement ...

Nvidia reported $46.7 billion of revenue for the fiscal second quarter, of which $41.1 billion came from its data-center business. And of that $41.1 billion in data-center revenue, just two customers ...

Jeremy Maske is a long-time Social Security Administration staffer in Des Moines and a leader in his union, the American Federation of Government Employees. My eighth-grade daughter and I just ...

Diners have taken to Reddit to share how bad the service has to be to leave no tip—or a "troll tip" meant to send a message. Reddit user Brandon (u/darkroot_gardner) took to Reddit's r/tipping ...

At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...