Encore JV1 will support VA contact center operations, providing benefits assistance and customer service for veterans and ...

Release wave 1, which will occur between April and September 2025, will primarily focus on automation and AI capabilities across those Microsoft products and services. The upcoming slate of releases ...

“Through this partnership, we’re in an ideal position to create a new class of high-density infrastructure designed specifically for AI-era workloads,” said Derek Gillespie, CEO & CRO of 365 Data ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

Microsoft 365 Apps security baseline 2512 blocks unsafe links, protocols, legacy automation, and outdated file-access methods. New baseline deployment supports Intune, Group Policy, and cloud policies ...

Modernization is mandatory in today’s fast-moving financial space. Riverty, a leading European fintech company, recognized this reality as it faced pressures from customers and demands for scalability ...

In contact centers, a voice conversation does not end when the call disconnects. That’s when critical work begins – logging outcomes, updating systems, triggering workflows, and ensuring compliance.