Encore JV1 will support VA contact center operations, providing benefits assistance and customer service for veterans and ...

“Through this partnership, we’re in an ideal position to create a new class of high-density infrastructure designed specifically for AI-era workloads,” said Derek Gillespie, CEO & CRO of 365 Data ...

Microsoft 365 Apps security baseline 2512 blocks unsafe links, protocols, legacy automation, and outdated file-access methods. New baseline deployment supports Intune, Group Policy, and cloud policies ...

Much of the early commentary around Salesforce’s Agentforce Contact Center focused on the company’s long-anticipated entry into the contact center as a service (CCaaS) market. Salesforce has spent ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems. For decades, the contact center has been ...

Salesforce has chosen Enterprise Connect 2026 as the launch venue for Agentforce Contact Center, its native, agentic contact center as a service (CCaaS) solution. In a newsroom post today, the company ...

While some legislators argued that it was unwise to volunteer Moda Center funding without first negotiating a lease, the Oregon House overwhelmingly passed a bill that clears the way for the state to ...

Oregon lawmakers are a vote away from sending a major infusion of state money to Portland’s Moda Center, after the state Senate approved the move Wednesday. In a bipartisan 24-6 vote, senators passed ...

DETROIT – Restaurants inside the Renaissance Center want customers to know they are still fully operating and open for business. When people walk through the doors of the Renaissance Center today, it ...

Advanced AI capabilities, machine learning and natural language processing technology are steering the transformation of AI contact center solutions. The rapid evolution of AI automation in healthcare ...

Microsoft issued an Azure Monitor alert earlier today, but the company also rolled out a notable upgrade across its business services portfolio. According to the Microsoft 365 Admin Center, Microsoft ...