Passing just enough context about a service interaction can assuage consumer trepidation over AI and build loyalty.
The main cause of data loss is the end users: 58% of respondents said users were responsible for data loss incidents, while ...
Comms channel and software tool proliferation can damage productivity. Reducing that friction can improve employee and ...
Define what needs fixing before choosing AI solutions, ensuring technology serves specific business needs rather than trends.
The use of unapproved AI tools can lead to data leaks or security vulnerabilities. Employers should instead bring AI use into the light.
Although AI concerns fuels burnout, agents in smaller contact centers view the technology more favorably than those at larger ...
Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...
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