The New York State Workers’ Compensation Board wins User Excellence Award runner-up for going virtual and greatly enhancing customer service. One of the first calls employees injured on the job make ...

ST. PETERSBURG, FLORIDA, UNITED STATES, November 19, 2023 /EINPresswire.com/ -- In the ever-evolving landscape of small business customer service, Jaquada Renee, a ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. Minnesota’s Driver and Vehicle Services ...

JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. The launch of Convey Five is not just a ...

JPMorgan Chase’s virtual call center in Detroit continues to see success. So much so, the model is being replicated elsewhere in the U.S., Peter Scher, vice chairman of JPMorgan Chase and Co., told ...

ATLANTA, GEORGIA, UNITED STATES, February 20, 2024 /EINPresswire.com/ -- Hello Virtual LLC Empowers Work-From-Home Parents with Virtual Call Center Opportunities and ...

For today’s contact centers, there’s good and bad news when it comes to saving money and reducing carbon footprints, says Jeff Marshall, lead technical consultant at worldwide IT consultancy Dimension ...

JPMorgan Chase has opened its second virtual call center in Baltimore. In collaboration with the Mayor’s Office of Employment Development (MOED), the firm hired 40 Baltimore residents as customer ...

ABINGDON, Va. – Satellite TV customers nationwide soon will direct questions about high definition channel reception to Southwest Virginia homes. That’s because top-satellite TV distributor DirecTV ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter. Get step by step guidance on the unique elements required for a call center business ...

You're on page 2, See the latest articles on virtual call center. There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know.