From fewer handoffs to faster fixes, explore how Freshworks makes people-first AI practical before the Refresh North America ...

Plumbing and heating merchant and distributor APP Wholesale has cut its delivery failure rate to below 1% and reduced mileage ...

ServiceNow's AI features, including Now Assist, are projected to contribute an incremental 5.3% to ARPU growth annually ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

New features include enhancements to its job estimator tool, online appointment booking and a multi-point inspection tool for ...

ECG adds STAMP software platform to help health plans reduce churn risk and improve employer client engagement with real-time analytics.

You can't personalize experiences when customer data resides in six different systems that don't communicate with each other.

Google search scam alert: fake customer service numbers can give scammers remote control of your phone. Learn how to spot ...

The traditional model of one-time sales is giving way to continuous value delivery through software, altering how companies ...

As a result, many companies with a focus on AI have seen their stock prices soar. That resulted in a flurry of notable stock ...

Low code is far from new and has struggled to gain widespread enterprise popularity. Yet the arrival and adoption of ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...