Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

Google search scam alert: fake customer service numbers can give scammers remote control of your phone. Learn how to spot ...

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Konica Minolta honors 2025 Pro-Tech Service Award recipients for exceptional technical expertise, service quality, and customer satisfaction.

With more smartphone users valuing fast, efficient, convenient, and personalized after-sales services, OPPO is introducing dedicated One-on-One Support for Find X9 series users in select countries and ...

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its systems with the customer’s time in mind.

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

Marc Benioff is the CEO of cloud-based software company, Salesforce. At Salesforce’s annual Dreamforce conference on Tuesday, Benioff said that the company is saving $100 million a year by using AI ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led the rankings with a sco ...

Dealers Recognized for Service Excellence RAMSEY, NJ / ACCESS Newswire / October 28, 2025 / Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), is proud to announce its 2025 Pro-Tech Serv ...