Along with extending center hours, Manheim hopes to streamline its customer-service efforts by creating a single, toll-free phone number for all requests. Effective immediately, customers can dial ...

Creating a proactive customer support strategy is essential to the growth of your business. The strategy defines the standards of care and service that you offer customers and sets the requirements ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The past few years have tested the flexibility and resiliency of the insurance industry, and ...

Developing and nurturing a customer care culture is one of the hottest button topics among executive-level managers. But it’s not merely a trend. Being capable of providing remarkable customer care ...