Auto Remarketing

Manheim Rolls Out New Customer Care Access Number, Hours

Along with extending center hours, Manheim hopes to streamline its customer-service efforts by creating a single, toll-free phone number for all requests. Effective immediately, customers can dial ...
jdpower

Digital Channels Improve Wireless Customer Care Experience, J.D. Power Finds

TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the J.D. Power 2024 U.S. Wireless Customer ...
jdpower

Wireless Customer Care Satisfaction Transitioning to Pre-Pandemic Levels, J.D. Power Finds

As the U.S. transitions to a pre-pandemic existence, wireless customers are also reverting to pre-pandemic expectations, according to the J.D. Power 2021 U.S. Wireless Customer Care Study SM —Volume 2 ...
Forbes

Three Ways Leaders Can Raise The Bar On Customer Care

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The past few years have tested the flexibility and resiliency of the insurance industry, and ...