Artificial Intelligence - Catch up on select AI news and developments from the past week or so. Stay in the know.

The agentic AI answers questions while understanding intent, connecting context and solving problems end-to-end, effectively ...

Five9 introduced new AI-powered capabilities to its Genius AI suite on Nov. 18 at its CX Summit 2025. The company said the ...

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

The move comes following a push by Health and Human Services Secretary Robert F. Kennedy Jr. to get rid of synthetic food ...

Maximus’ Evan Davis explains how agencies can unlock the data inside federal contact centers to deliver faster, more empathetic service at every touchpoint.

Even as AI has revolutionized personalization, a critical element determines whether that highly relevant email gets opened ...

Work is progressing on the former ABC House off 29th Avenue in Albany as the Mid-Willamette Family YMCA gets closer to opening its Growing Leaders Early Learning Center for up to 89 preschool-age ...