For social service managers, the goal is not just to move cases through a process, but to make sure every person involved understands the client’s needs, next steps, risks, and progress.

Power broker Ann Wilson, EVP Employee Benefits at Hub International, says individual health choices ultimately drive benefits ...

Public defenders are overworked and underpaid. A growing corps of client advocates is helping defendants in communities ...

Clients are barely registering the AI assistants now sitting in on their planning meetings, and some are asking for the recap before their advisor has finished writing it. Sarah Cicero, a certified ...

Hallucinations and client confidentiality are two major concerns cited by the Solicitors Regulation Authority in a new Misuse of AI warning notice issued by the regulator. Acknowledging the increased ...