Commonwealth Bank won its fourth CHOICE Shonky Award for refusing to refund $270 million in illegal fees charged to 2.2 ...

Commonwealth Bank has been called out by the Australian consumer group for a record fourth time in 20 years. (Source: Getty) ...

Between 2019 and 2024, CommBank charged around 2.2 million customers $270 million in fees that should never have been charged ...

The government has come under pressure in each budget to significantly raise the JobSeeker rate, with the Australian Council of Social Services (ACOSS) finding the payment was so low people were being ...

Every energy retailer in Western Australia has overcharged customers by taking automatic payments from closed accounts, an ...

This has created a double whammy for us. We’re unable to make a concessional tax contribution using the five-year ...

Services Australia is contacting thousands of Centrelink recipients over a payment debacle that saw them accidentally overpay their debts. The more than 44,000 affected Aussies will receive the money ...

CHOICE has announced the winners of its annual Shonky Awards, calling out the most “dodgy products, services and operators” ...

More than 40 per cent of children in single-parent households live in poverty in Australia. Enforcing child support payments ...

These are the products and businesses that let us down in 2025, scoring themselves a gong in the 20th Annual Shonky Awards.

Thanks to more intimate access to a client’s life and financial circumstances, advisers are well placed to identify financial abuse if they are aware of the signs.