Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

SCALA.AI co-founder and CEO Ardie Sameti (left) and co-founder/executive chairman Raj Singh. Concur co-founders Raj Singh and ...

Innovation Redefining Customer Experience: AI Adoption And Change Management Go Hand In Hand By Fabio Sattolo, Forbes Councils Member.

On June 27, Perfect Corp. announced that its AI Skin Analysis technology has won the Newsweek AI Impact Award in the “Brand & Retail: Best Outcomes, Customer Experience” category.

Agentic AI is not a feature — it's the foundation According to Forethought's 2025 AI in CX Benchmark Report, the demand for a multi-agent and multi-channel system is clear.