Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

From enabling conversational product searches to equipping service reps with real-time insights for issue resolution, AI can ...

Making sure that “field labor resources” are properly balanced has been a top priority for Best Buy, and the company wants to "make sure we are providing the optimal experience for customers ...

When customers make use of one of these, they’ll be able to interact with Best Buy’s new AI-powered virtual assistant, which it expects to debut in late summer 2024. These new customer support ...

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new ...

To set some context for our conversation, what is the customer experience ... been saying, AI in general, help with this relationship building? And then what are some of the best practices that ...

This means the customer experience ... buy your product or as you service and support them," said John Willcutts, vice president and general manager of the digital solutions group at NICE, a ...

There is no question that automation can improve efficiencies and, therefore, enhance the customer ... the best overall fit to the client’s needs. Despite its benefits, AI customer experience ...

So how can generative AI improve the employee and customer experience ... mutual understanding of a situation and suggest the next best action to take. The advice is for business leaders ...

Adaptive AI can be used to continually improve the customer experience with each iteration ... will increase the quality of CX. “It works best when trained on millions, or even billions, of ...

In today’s fast-moving digital economy, a strategic AI ... best customers in a more holistic and natural way. In the end, everyone wins. The consumer is greeted with a compelling customer ...

To better understand the linkage between customer experience ... of AI -- Table 1. It refers to a set of technology capabilities (e.g., machine learning, predictive analytics, next-best action ...