Anil Chakravarthy becomes CEO Dec. 1 as Narayen exits after 18 years and Adobe leans harder into customer experience ...

The contact center vendor is betting that governed orchestration, not standalone bots, will define the next phase of ...

Shoppers are turning to AI tools to find deals — and bad promotions data could cost you the sale. AI is now a deal-finding ...

Virtual Teammates and purpose-built AI models are real progress. Enterprise readiness is still the harder problem.

Schema tickets and CMS migrations won't move your citation rate. Earned mentions in publications your buyers already trust ...

Four old marketing goals are obsolete. Here's what to prioritize instead as AI reshapes search, privacy and customer ...

At Opticon, Optimizely retired its DXP label for an AI agent platform, launched Virtual Teammates, and warned governance is ...

Twilio, Dialpad, Verint and more posted news in a single week as agentic CX heats up for the fall 2026 stretch.

CEO Linda Tong says every company must reinvent itself for AI, and Webflow's answer is Source, a code-first rethink of its ...

Agents need to go beyond rote templated answers. Personalizing each interaction is right — but authentic empathy is ...

AI referral growth is real, but Shopify's own numbers show organic search still sends retailers far more traffic.

The provider claims its post-trained models deliver 10x cost efficiency over frontier LLMs, aiming to push agentic marketing ...