LitExtension does not automatically resize product images during migration. Your images transfer over at their original dimensions. To display them correctly as thumbnails on your Target Store, you’ll ...

This is a common and expected outcome when migrating between different eCommerce platforms. LitExtension transfers the underlying data accurately from your Source Cart to your Target Cart. However, ...

A security researcher reported a vulnerability in the way our WordPress migration plugin installed and authenticated its migration connector. We released fixes in versions 1.2.6 and 1.2.7, and both ...

If you reach your plan’s Migration ID limit and need support for additional migrations, you’ll need to upgrade to a higher-tier plan. Premium Support only applies to the number of Migration IDs ...

Premium Support is a flexible monthly subscription, so you can activate it during key phases, like pre-launch setup or post-migration syncing. However, we recommend keeping it active throughout your ...

Yes! You can upgrade or downgrade your Premium Support plan at any time, depending on your current needs. If your project scales up or slows down, we’ll help you ...

Yes, we can! If you’re using Shopify’s “Create a store to test and build” version (see image below), this environment supports up to 2,048 variants per product but still limits you to 3 options per ...

Premium Support ensures your support tickets and communication are prioritized, which can help resolve issues faster. However, it doesn’t speed up the actual migration process itself. That depends on ...

No, we don’t offer refunds for unused days after cancellation. However, if you cancel your Premium Support plan before the billing cycle ends, you’ll still have full access to support until the end of ...

In step 1, when you have already installed the folder “le_connector” to your Source/Target Store via FTP, the migration process seems ready to start. However, in some cases, the config database of ...

Standard support includes basic email support during business hours. Meanwhile, Premium Support adds priority queuing, faster guaranteed response times, and more communication options like chat or ...

Do you regularly meet “HTTP Error Code 500 Internal Server Error“? The common reason of internal server error is incorrect permissions for Connector folder.