AI is everywhere in public sector conversations. But while the pilot projects keep piling up, few are turning into scaled ...

As we take a summer break, lets spend a moment to reflect on AI's rapid development and to plan for its thoughtful and ...

This year our Summer reads have been chosen by members of the DL Advisory Board and our AI Expert Community. So wherever your summer plans take you, we hope you’ll find a moment ...

I had the opportunity to attend Medway Council’s Connect Day in May 2025, and the digital team showcased a transformative journey in public service delivery ...

Last month we marked Neurodiversity Week, sparking a conversation about the Artificial Intelligence (AI) and concerns regarding bias. Amidst these discussions, the focus turns to how AI holds ...

Before we talk about digital leadership or transformation, let’s consider what we mean by digital. We often think about digital in terms of social media, websites, apps and digital marketing. It’s no ...

The Digital Leaders “State of AI Report” synthesises findings from 23 AI surveys published in 2024. It represents nearly 40,000 respondents, to identify trends, insights, and actionable priorities for ...

Written by Joanna Finlay, Consulting Manager in Financial Wellbeing, Inclusion & Vulnerability, Sopra Steria It has long been held that ‘ease’ is the foundation of good customer experience. The shift ...

These sophisticated, autonomous digital entities have already begun to reshape our lives, industries, and the way we interact with technology.

The potential of Artificial Intelligence (AI) and automated decision-making tools to create efficiency and drive pace is exciting.