Q&A Q&A: Unified Communications Guru Joe Schurman This Microsoft MVP talks all aspects of UC, from Microsoft's offerings like Lync to those of its competitors, plus cost considerations, team ...

For the last few years the market battles over UC have largely been fought on the desktop, but thanks to the Web, that model is poised to rapidly change. The UC market is undergoing a metamorphosis.

Most IT professionals will be familiar with the Pareto principle, in practice if not in name. For example, 80 per cent of support requests tend to come from the same 20 per cent of end users, and the ...

95 percent of IT respondents cite challenges in delivering a quality UC experience to remote workforce 79 percent of IT respondents depend on users to alert them to UC performance issues that would ...