There have been no breaches or hacking of customer data at TxTag that we know of. TxDOT contracts with Conduent State & Local Solutions to handle all TxTag operations and after researching the … ...

Months after a series of KXAN investigations into TxTag helped drive a new state law, complaints about the Texas toll system persist. More than two dozen TxTag customers reached out to KXAN ...

While TxTag currently communicates with customers via email, text, and outbound phone calls, it will not send text messages regarding final payment reminders or past-due balances.

TxTag reviews plates digitally before a person takes a second look to make sure certain plates aren't wrongfully charged, but the issues continue.

AUSTIN, Texas — The Central Texas Regional Mobility Authority resumed billing transactions declined for payment by TxTag after pausing in November because it said TxTag data was unreliable ...

The reason CTRMA paused billing transactions declined for payment by TxTag in November 2021 was that it said TxTag data was unreliable. TxTag was having issues with a faulty system upgrade.

There’s about 8 million active TxTag and Pay By Mail accounts, according to TxDOT. About 27 percent of those accounts had at least one bill in collections this year.

What do TxTag customers need to do? TxDOT is urging customers to log into their accounts before Nov. 1 to verify that their contact details, vehicle information, and payment methods are accurate.

AUSTIN, Texas — A Kyle woman received a $756 bill in the mail after TxTag said it took longer than anticipated to generate statements due to a "system transition." Lenore Brady saw so many ...

Thousands of TxTag customers faced similar problems. TxDOT fined the company more than $300,000 for poor management of the system, and refunded $1.7 million in erroneous tolls billed to customers.

A blogger noticed that a page on the Texas Department of Transportation's TxTag site left customers' credit card information exposed. TxDOT says it has no evidence of any security breaches.

TxTag reviews plates digitally before a person takes a second look to make sure certain plates aren't wrongfully charged, but the issues continue.