CCC's Erik Bahnsen discusses a historic shift in bodily injury percent of total liability dollars and what it means for ...

Toby Chess shares examples of OSHA violations he's encountered in body shops and the simple changes needed to avoid financial ...

For years, flat rate was treated as simply how the collision repair industry worked. That's shifting. A growing number of ...

DB Orlando Collision reimagined its parts department by replacing traditional carts with modular crates, focusing on repair ...

Effective collision repair requires seamless coordination among departments, from initial estimates to final paint.

Sometimes the most profitable decision is saying no.  Our website gives customers three ways to contact us: Call, text, or ...

Mitchell’s Q2 2026 Plugged-In: EV Collision Insights report revealed that, among repairable claims, the gap in average severity between battery electric vehicles (BEVs) and gasoline-powered ...

Mike Mead’s approach to repair planning emphasizes complete disassembly, OEM repair procedures, extensive documentation, and ...

It's a crucial operation, but many shops struggle to secure payment for their work. Two shop owners share strategies that ...

The Collision Industry Electronic Commerce Association (CIECA) expanded its lineup of speakers and sessions for its 17th annual conference, CONNEX 2026, agenda. The event will be held at the Hilton ...

Every so often, a BackBay inquiry comes along that makes me stop and re-read it, certain I’ve missed something, and prompting me to ask for some clarification, to ...

Collision ProAssist uses the Discord platform to host BackBay, a social hub for technicians to share their experiences, get up-to-date information on tools and repair techniques, and, most importantly ...