Anil Chakravarthy becomes CEO Dec. 1 as Narayen exits after 18 years and Adobe leans harder into customer experience ...

Shoppers are turning to AI tools to find deals — and bad promotions data could cost you the sale. AI is now a deal-finding ...

Twilio, Dialpad, Verint and more posted news in a single week as agentic CX heats up for the fall 2026 stretch.

Virtual Teammates and purpose-built AI models are real progress. Enterprise readiness is still the harder problem.

Schema tickets and CMS migrations won't move your citation rate. Earned mentions in publications your buyers already trust ...

The contact center vendor is betting that governed orchestration, not standalone bots, will define the next phase of ...

AI referral growth is real, but Shopify's own numbers show organic search still sends retailers far more traffic.

Four old marketing goals are obsolete. Here's what to prioritize instead as AI reshapes search, privacy and customer ...

Agents need to go beyond rote templated answers. Personalizing each interaction is right — but authentic empathy is ...

The provider claims its post-trained models deliver 10x cost efficiency over frontier LLMs, aiming to push agentic marketing ...

The St. Louis agentic support automation vendor will use the funds to expand its unified AI-native CX platform amid ...

Schaeffler and Siemens linked their industrial copilot to the company's complete engineering backbone — manuals, guidelines ...