Salesforce names the Trusted Enterprise AI Harness: six capabilities, an AI Control Plane, a February 2027 window, no price, ...

Sweep grew up on the AppExchange. ServiceNow saw what the ecosystem missed. On Thursday, September 3, Calcalist’s CTech reported that ServiceNow is acquiring Sweep, the Tel Aviv and New York company ...

Eighteen months ago, I wrote that Salesforce had made a fundamental mistake with its AI strategy. The issue was never the models or the long-term vision. It was the way the company chose to introduce ...

The 20-year-old AppExchange gets its biggest overhaul yet, consolidating more than 13,000 apps, agents, and integrations under one roof — with a $50M fund to keep the partner pipeline flowing.

Salesforce administrators and RevOps teams are under constant pressure to implement changes quickly while maintaining accuracy and compliance. Cirra AI Change Agent introduces an agent-driven approach ...

A new RAND Corporation report reveals the sobering reality behind artificial intelligence (AI) projects: despite the hype, most of them fail. The study, based on interviews with 65 experienced data ...

Salesforce today launched Agentforce Help Agent, a prepackaged, autonomous service agent that the company says deploys in minutes across voice, web, portal, and messaging. And it only bills when it ...

Salesforce Headless 360 is a play for the Claude-pilled generation. But the Trailblazers who built the ecosystem still aren’t invited to this party. SAN FRANCISCO —Salesforce just dropped seven ...

Gartner has released its 2026 Magic Quadrant™ for Customer Data Platforms, and Salesforce is the definitive Leader — positioned furthest right on both Completeness of Vision and Ability to Execute.

As AgentScript Reveals the Industry’s Orchestration Struggle, Slack Emerges as the Conversational Layer We’ve Been Waiting For “We’re entering the age of the Agentic Enterprise where AI elevates human ...

Salesforce today released Agentforce Observability into general availability. The update brings two major capabilities, Agent Analytics and Agent Optimization, directly into Agentforce Studio, with ...

After months of pushback and budget blowouts, Salesforce is finally rewriting the rules of engagement for Agentforce. Salesforce has introduced a significant overhaul to its Agentforce pricing ...