Seeking Alpha

Zoom Video Communications: Phone And Contact Center Drive Future Growth, Time To Buy

Zoom's video conference growth has decelerated since FY23, with only 7.1% and 3.1% topline growth in FY23 and FY24 respectively. Zoom is focusing on growing its Zoom Phone and Contact Center platforms ...

Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% ...
Seeking Alpha

Zoom Video: Premature To Pin Reacceleration Hopes On The Contact Center (Rating Downgrade)

Zoom Video Communications has spent resources on developing a robust slate of new products, such as the Phone and Contact Center, to diversify its dependence away from Zoom Online. Despite efforts to ...
Business Wire

Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™, and Zoom Video Communications, Inc. today announced an expanded partnership to help organizations deliver ...
Forbes

Zoom Phone Review 2025: Features, Pros And Cons

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...