Help desk tickets can reveal how customers use software to do business, where it's breaking down, and how that's impacting the organization. Similarly, they can shed light on what customers are buying ...

Mark Ferguson is Help Desk manager and senior programmer analyst for Academic Services, Computing and Information Technology. What is the CIT Help Desk? The CIT Help Desk serves as the primary ...

The Best Help Desk Software for 2024 Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will ...