I think it's time that I introduced Sven Esser to you all. I've known him for the past two or so years and have found that he is always thinking about how to take the complex processes that govern how ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer lifetime value (CLV) is a business metric used to ...

How does your company create value for its customers? Different companies have their own unique formulas, but much of a firm’s value proposition is created in part through processes. Improved ...

Geoffrey Moore offers perspective on the shift from customer support to customer success. Industry advisor Geoffrey Moore’s strategies for building and transforming companies in an age of disruption ...

For far too long, many supply chain leaders have deferred the strategy and operations of customer experience (CX) to commercial and marketing teams. A meaningful opportunity exists though for supply ...

When the system flows well, customers notice. They may not think about the process behind the scenes, but they do notice when ...

Your supply chain is no longer adequate. It’s not broken, and it’s not that the supply chain was poorly designed. It is simply that the expectations of your customers have dramatically changed and ...

Experts unpack the impact of tariffs, artificial intelligence and changing consumer behavior on the supply chain as we head ...