AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

The voicebot revolution is in full force, and voice AI for customer service is taking flight. Voice has already woven itself into the fabric of our personal lives, putting pressure on enterprises to ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

At this year's Inspire conference in July, Microsoft unveiled a new Dynamics 365 Customer Voice service, while also making Connected Store available in preview and updating Fraud Protection. Earlier ...

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...

On a rooftop in San Francisco, Replicant CEO Gadi Shamia signs the Series A term sheet with Scott Beechuk of Norwest Venture Partners, who joins the startup's board as part of the financing. Hundreds ...

Voice biometrics technology verifies a person's identity using their unique vocal attributes, aka how they speak. The combination of physical behaviors and voice characteristics that influence this ...

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...