The New York State Workers’ Compensation Board wins User Excellence Award runner-up for going virtual and greatly enhancing customer service. One of the first calls employees injured on the job make ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter. When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn ...

ST. PETERSBURG, FLORIDA, UNITED STATES, November 19, 2023 /EINPresswire.com/ -- In the ever-evolving landscape of small business customer service, Jaquada Renee, a ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. Minnesota’s Driver and Vehicle Services ...

JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. The launch of Convey Five is not just a ...

JPMorgan Chase’s virtual call center in Detroit continues to see success. So much so, the model is being replicated elsewhere in the U.S., Peter Scher, vice chairman of JPMorgan Chase and Co., told ...

ATLANTA, GEORGIA, UNITED STATES, February 20, 2024 /EINPresswire.com/ -- Hello Virtual LLC Empowers Work-From-Home Parents with Virtual Call Center Opportunities and ...

Rather than choosing offshore providers for cost savings, North American companies find more value in the customer service benefits of staffing virtual call centers with U.S. agents. When it was ...

For today’s contact centers, there’s good and bad news when it comes to saving money and reducing carbon footprints, says Jeff Marshall, lead technical consultant at worldwide IT consultancy Dimension ...

ABINGDON, Va. – Satellite TV customers nationwide soon will direct questions about high definition channel reception to Southwest Virginia homes. That’s because top-satellite TV distributor DirecTV ...

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