Josh Hoffman sat before a room of aspiring homeless service workers and talked about why it’s important not to get discouraged. To make his point, the veteran in the field recalled a story of a woman ...

There is a growing and uncomfortable issue that we as a society need to address. It’s something that impacts some of our most important customer service workers, from those working in retail outlets ...

Service workers are some of the hardest-working employees out there. Part of what makes their job so intense is the fact that they have to deal directly with customers almost all of the time. Some ...