As the website Conference Call notes, of the three main digital transformation trends affecting the service sector, remote working is growing in popularity. This is driven by advances in mobile ...

Just a few months ago, an unexpected enemy took the world by storm. Technology is playing a huge role in this crisis as it keeps the world moving despite many businesses and activities being put on ...

Forbes contributors publish independent expert analyses and insights. Randy Bean is a noted Senior Advisor, Author, Speaker, Founder, & CEO. Human beings are an adaptive species. If there has been one ...

The pandemic has undoubtedly created a sense of urgency around the need for digital transformation including the significance of enabling a robust remote access environment. Of course, in order to ...

Impact of Remote Work and Digital Transformation on Service Incidents and Remediation During the pandemic, DevOps, SRE, and IT teams are becoming overburdened by the sudden acceleration in digital ...

If work-from-home predictions hit the mark, an important implication will be that leadership teams will also need to reimagine their operating models. The unique dynamics of remote work is a case ...

The global remote work revolution the pandemic caused has accelerated and reinforced the need for companies to prioritize the employee experience. This necessity includes providing tech equipment and ...

The Digital Transformation (DX) of businesses and government is progressing steadily and the benefits to organizations, as well as consumers and citizens, are significant and profound. While DX is ...

Like so many industries, field service has seen sweeping change over the past year due to COVID-19. But unlike other industries, field service was already at a serious inflection point when the ...