The word “manage” means to control and direct, to conduct; guide; administer. Management is the act or art of managing; judicious use of means to accomplish an end. As a dictionary definition, that’s ...
Creating any type of big change in an organization takes thoughtfulness, commitment, accountability and patience — though not as much as you might think! It’s often assumed that change takes immense ...
Business service management has become a subject of significant industry attention (albeit mostly among vendors than IT adopters). This is partly because the definition of BSM remains a mystery to ...