It's probably never a good idea to address a letter to a company if you want your communication to get to the correct person in a timely fashion. If you don't have the name of the exact person you ...

Communicating via email can be a challenge. You need to choose your words carefully to get your point across exactly as you mean for it to be received without causing any misunderstanding. All of this ...

The art of the email salutation isn’t easy to master. If you're anything like me, you've tried to substitute in something else — a sign-off that dazzles the receiver with its wit and originality. But ...

Business owners improve their public business image when their corporate policies are firmly established for professional communications. It has become commonplace for employees to be very informal ...

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. Last week a friend asked me a question I should have been able to answer straight away. Because it was close to ...