New data shows that net retention at software companies has been halved in recent quarters, partially explaining the slowdown of revenue growth at tech firms. This isn’t wholly surprising, since net ...

The newest release of Starfish’s student retention software, its fifth version, features a streamlined interface as well as new ways for acting on data, online help for students, and options for ...

Multiple studies and opinion surveys performed across industries agree: It’s more cost-effective to retain existing customers than it is to acquire new ones. Knowing this, many business leaders devote ...

Customer retention is one of the most effective ways to achieve business success, but turning customers into repeat buyers isn’t always straightforward, especially if you don’t leverage ...

Net revenue retention rates in cloud software are ticking down by the quarter, a sign that businesses continue to look for areas where they can cut costs. Industrywide, median NRR declined to 111% in ...