The Medinas thought they booked their hotels through hotel websites, only to find they'd clicked on a service called Guest ...

When it comes to booking a hotel online, what you see isn’t always what you get. Christina Daves knows. On several occasions, she’s shopped for a hotel room online and then clicked through to make a ...

Hotels often bleed money because their reservation process isn't well-planned, which can frustrate guests and cause them to find another place to sleep. Reservations are the most reliable revenue ...

Thanks to the web, making a reservation is just a few keystrokes away. We’ve all become our own travel agents and it isn’t so hard, right? Except for an all-too-common scenario. When you’re ready to ...

The price you see when you book a hotel stay isn’t always the one you’re stuck with even after you book it. This is often true whether you’re paying for the reservation or redeeming hotel points. This ...

Direct booking channels are increasingly important for hotel growth, yet many websites still fail to deliver the fast and simple experience travellers expect.