Performance measurement systems should incorporate the input of front-line federal employees and use innovative measures to accurately measure successes and failures, analysts said at a forum in ...

Investments in performance measurement and management systems have been steadily increasing over the past two decades, and there is no sign that this trend will change in the future. Leaders and ...

The past decade has seen an unprecedented level of concern and action focused on improving the quality of American health care. Catalyzed in part by two Institute of Medicine (IOM) reports—To Err Is ...

The American health care system, including the cancer care system, is under pressure to improve patient outcomes and lower the cost of care. Government payers have articulated an interest in ...

Actually, yes—the New York-based data and analytics specialist is now also the proud owner of a highly successful performance, attribution and risk management platform, thanks to its $265 million ...

Unfortunately, this book can't be printed from the OpenBook. If you need to print pages from this book, we recommend downloading it as a PDF. Visit NAP.edu/10766 to get more information about this ...

Numbers increasingly govern public services. Hospitals monitor waiting times, bed capacity, patient satisfaction – to name just a few. Universities are ranked by student satisfaction and prisons ...

Recent revelations that employees at U.S. Department of Veterans Affairs hospitals falsified performance data on patient-appointment wait times in order to receive larger bonuses have turned the ...

Forbes contributors publish independent expert analyses and insights. I am the Kester and Brynes Professor at Columbia Business School and a Chazen Senior Scholar at the Jerome A. Chazen Institute for ...

Investments in performance measurement and management systems have been steadily increasing over the past two decades, and there is no sign that this trend will change in the future. Leaders and ...