When customers place an order, they expect perfection. Having grown accustomed to ordering online and waking up the next morning to the box on their porch, customers have high expectations that every ...

Manufacturing executives who are not necessarily supply chain experts often find themselves tripped up by the labyrinthine terminology: How close to an exact time does "on-time delivery" have to ...

A person is a person, an individual. With the two identities of the customer defined, we can talk about the different commerce models that represent how goods are sold. B2B: Business-to-business B2C: ...

Forbes contributors publish independent expert analyses and insights. I cover logistics and supply chain management. I wrote a column on the perfect order metric (POM) that has generated a fair number ...

Dell has a complex supply chain. The company has 22.3 million orders per year with an average or 125,000 systems shipped per day. Customers want simplicity in the ordering and fulfillment process and ...