When Eileen Landauer’s hotel in Jasper, Canada, was evacuated because of a wildfire last summer, she faced more than a battle with her online travel agency for a refund. Landauer, an accountant from ...

These days, they say "no" is a complete sentence, but is no response actually a response? After all, might it be a way to align yourself with an older adage: "If you don't have anything nice to say, ...