From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Within the mobile help desk app, you can view a real-time list of the tickets assigned to you in order to more easily stay on top of all relevant customer requests.

The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you ...

A portable desk gives you more flexibility when working from home. The Ergotron Mobile Desk is easy to maneuver and has some stand-out features.

Air Force Teams with ServiceNow on a New Help Desk The new EITaaS help desk was really “about reimagining how we do help desk services,” Marion tells Federal News Network. ServiceNow started as IT ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a ...