Dedicated Virtual Medical Receptionists Replace Shared Call Centers as Practices Respond to Patient Access Crisis

As patients hang up faster and delay care, practices abandon shared call centers for dedicated front office support The ...
Los Angeles Times

Call centers replaced many doctors’ receptionists. Now, AI is coming for call centers

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...
Business Wire

Valor Global Acquires DRS Services USA, Boosting Offering to Healthcare Customers

PHOENIX--(BUSINESS WIRE)--Valor Global, a leading provider in world class call center solutions to customers around the world, has announced its acquisition of DRS Services USA, a top healthcare and ...