In today’s competitive business landscape, providing exceptional customer service is crucial for success. Businesses that prioritize customer satisfaction are more likely to retain customers, attract ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Customers often encounter ...

In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...

CARRUM DOWNS, VIC - February 24, 2026 - PRESSADVANTAGE - Fix-It Right Plumbing has launched a redesigned website aimed ...

Daily Harvest is using AI to optimize the packing space for its frozen foods. Since it started using AI, Daily Harvest has received fewer customer complaints about damaged goods. This article is part ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

The White House has launched Time Is Money, a multi-agency initiative to stop the time-consuming practices, including excessive paperwork, long hold times, and other bureaucratic hurdles, that ...

Amazon Connect Customer Profiles: automatic creation of unified customer profiles for personalized customer experiences. Customers expect personalized customer service experiences, which require ...

The role AI plays in enabling self-service and helping agents dig up relevant information are well documented, but companies are investing in other AI use cases as well, the CCW survey found. One ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences. Cisco is adding new features to its Webex collaboration tool as it expands ...

As the last few days of 2025 come into view, thoughts are naturally turning to what next year will hold for the channel – and there is no better way to find out than by asking those working in it.

LOUISVILLE, Ky. (WDRB) -- In a move to improve customer service, RiverLink is actively searching for a new toll service provider. The Joint Board for the Louisville-Southern Indiana Ohio River Bridges ...