The phrase "customer service" might make you think of your grandpa's old hardware store, or a long line at local megastore with a grumpy representative behind the counter. Many think customer service ...

Salvador Ordorica is the CEO of The Spanish Group LLC, a first-class international translation service that translates over 90 languages. Customer satisfaction is critical for business success in ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Being unable to reach a customer service representative the moment you encounter a problem feels almost archaic. And yet, 24/7 assistance only became the norm some 30 years ago, when globalization and ...

Generative AI has transformed customer service technologies, propelling us into a new era of automation. As the CEO of a customer service outsourcing company, I've witnessed firsthand the seismic ...

Professional customer service is essential to your business's bottom line. A single employee's attitude may be isolated to that person, but clients see it as a reflection of your company's attitude ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

How integrating DEI into business strategies doesn't just create a fairer workplace, but significantly enhances how customers perceive and interact with brands. The article will examine how ...

While pharma heavily invests in measuring customer experiences and the impact of their commercial strategies, the same rigor has historically not applied to patient support programs (PSPs). Insights ...